Last year I posted a blog ‘How to cure schizophrenic organisations’.  My proposition in that blog was that organisations, like sufferers of the neurodevelopmental disorders autism and schizophrenia; have an information-gating deficit i.e. poor processes for separating the information ‘chaff’ from the critical and important.  Everyone, from customers, staff to senior managers struggle to figure out what they should be paying attention to; and what to ignore.  There is information coming at them all at once, at the same speed, at the same volume.  It’s the information equivalent of ‘Where’s Wally’................